Quicklizard - Pricing & Update events are getting delayed – Incident details

All systems operational

Pricing & Update events are getting delayed

Resolved
Major outage
Started about 2 months agoLasted about 6 hours

Affected

Pricing

Major outage from 7:23 AM to 1:28 PM

API

Major outage from 7:23 AM to 1:28 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We are continuing to work on a resolution for this incident. Unfortunately, our initial fix did not resolve the issue as expected, and delays are still occurring.

    Our team is actively investigating and implementing an alternative fix to restore normal processing as quickly as possible.

    We apologise for the continued inconvenience and appreciate your patience while we work to resolve this issue.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently experiencing delays in processing pricing updates and updates that trigger pricing cycles.

    No messages are being lost; however, processing is delayed, which may result in pricing changes taking longer than expected to be applied.

    Our team is actively investigating the issue and working to restore normal processing as quickly as possible.

    We apologise for the inconvenience and appreciate your patience.