Quicklizard - Slowness in updates processing – Incident details

All systems operational

Slowness in updates processing

Resolved
Major outage
Started about 2 months agoLasted about 10 hours

Affected

UI

Operational from 12:54 PM to 4:17 PM, Major outage from 4:17 PM to 10:47 PM

Pricing

Degraded performance from 12:54 PM to 4:17 PM, Major outage from 4:17 PM to 10:47 PM

API

Degraded performance from 12:54 PM to 4:17 PM, Major outage from 4:17 PM to 10:47 PM

Delivery Mechanism

Degraded performance from 12:54 PM to 4:17 PM, Major outage from 4:17 PM to 10:47 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.
    We apologize for any inconvenience caused.

    A Root Cause Analysis (RCA) will be provided upon request.

  • Identified
    Identified

    We have identified the root cause of the system slowness. To apply the required fix, we will be performing emergency maintenance.
    The system will be unavailable from 16:30 to 17:30 UTC.

    We apologize for the inconvenience and appreciate your understanding.

  • Investigating
    Investigating

    We are currently investigating this incident related to slowness on updates processing .
    All updates in the platform are being processed in delays and can cause therefore delays in pricing, when the updates show on the UI, and in reports delivered or API data pulled.